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Shipping & Returns

Shipping Policy:
All orders are processed, packaged & shipped from Miami, FL within 3-4 business days (unless noted on the product page) & sent via USPS Priority Mail for all domestic orders and DHL for all international orders. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered. ASTRUM is not responsible for any lost or stolen packages.


International Orders:
All international orders are shipped Delivered Duties Unpaid (DDU). You the customer are responsible for paying your local import duties at a time of delivery. This rate is determined by the receiving country. Please contact your local customs for further information. 


Returns:
All sales are final. If you receive a damaged product, or we made a mistake with your order, we will exchange it or issue you a full refund. Please email
customerservice@astrum-house.com to initiate a return.